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Sizing off, customer service awful |
July 19, 2023 |
Reviewer:
Anonymous Person
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My husband wears 10.5, so we ordered 11. They were really small. We returned them for 12. They fit but are snug. Sizing is not accurate. The refund process was worse. It took longer than I would think it should for a refund to be processed. The website didn't confirm the purchase of the second pair (new size), so I went through the process again. Still no indication of confirmation. I was notified by customer service that two orders went through, was this intentional? I responded thank you, I only want one. The combination of responses misinterpreting this (how so you misinterpret that I only want one order?) and the days without any response even with my prompts, depleted any confidence that I would receive only one pair and would be refunded for the order. I would not order this product again.
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