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Sloggers |
March 24, 2023 |
| Reviewer:
Daniel Anderson from Caldwell, ID United States
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I have purchased sloggers from stores for 20 years and none of the pairs had any defects. Unfortunately, the stores don't carry the type that I want, so I purchased them through your company.
The pair you sent to me had marks on them, for which I was told were "hanger marks." So, I requested a replacement, which was a frustrating process. First, Blanca and Patti claimed that I did not send them back. I referred to the FedEx tracking number that they were received by AAuthor a week prior to my phone call. Then they said they could not find them, but they would send me a one-time replacement. I asked that they be inspected for defects or in this case, hanger marks. They said they would. The replacement actually had more marks than the initial pair. What are you doing to manufacture these with defects, because the four to five pairs I have purchased over the years had no defects or hanger marks. Very disappointing experience.
Sincerely
Daniel Anderson
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Fantastic Yard Shoe 