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Not so great service |
December 16, 2020 |
Reviewer:
Anonymous Person
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Hi, I used your recycling program and sent my old pair of Sloggers to you. Your website says I should get a credit of $5 on a new pair PLUS FREE SHIPPING. When I ordered my new pair, I used the $5 coupon, lowering the price from $29.99 to $24.99, but I was still charged $7 for shipping -- bringing the total to $31.99. I called your customer service office about the added shipping charge and was told I would get a $7 refund on my credit card. But as of Dec. 16, two weeks later, that refund hasn't shown up on my credit card statement. The recycling offer was less than promised.
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