What is your return policy?
Exchange Policy
The "We Want You Happy " Guarantee
Are my shoes or boots guaranteed? What if they don't fit? What if They are not what I expected? What if I'm just plain UNHAPPY about my purchase?
Let's face it, we want you to be happy. If you receive the product, and it wasn't what you expected, doesn't fit, or you just don't like it:
YOU HAVE 14 DAYS FROM THE DAY YOU RECEIVED YOUR PURCHASE TO RETURN IT FOR A FULL REFUND.
Please note:
a) THE SHOES OR BOOTS MUST NOT SHOW ANY SIGNS OF WEAR, SO PLEASE DON'T WEAR THEM OUTSIDE
b) THE PACKING SLIP MUST BE INCLUDED IN THE RETURN SHIPMENT.
PLEASE READ OUR RETURN POLICY BELOW AND ON THE RETURN PAGE.
Quality Guarantee
a) Our shoes and boots are guaranteed to remain waterproof for a full 6 months. (Actually, I've never known them to leak even after much more time then that)
b) We guarantee them for any REASONABLE cosmetic issues. HOWEVER, PLEASE NOTE THAT MANY OF THE PRINTS VARY FROM SHOE TO SHOE. THIS IS NOT A COSMETIC DEFECT. I like to think of it as "unique".