Help

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact our Customer Service Department within 72 hours of receiving the product.

Exchange Policy


The "We Want You Happy " Guarantee

Are my shoes or boots guaranteed? What if they don't fit? What if They are not what I expected? What if I'm just plain UNHAPPY about my purchase?

Let's face it, we want you to be happy. If you receive the product, and it wasn't what you expected, doesn't fit, or you just don't like it:

YOU HAVE 14 DAYS FROM THE DAY YOU RECEIVED YOUR PURCHASE TO RETURN IT FOR A FULL REFUND.
Please note:
a) THE SHOES OR BOOTS MUST NOT SHOW ANY SIGNS OF WEAR, SO PLEASE DON'T WEAR THEM OUTSIDE
b) THE PACKING SLIP MUST BE INCLUDED IN THE RETURN SHIPMENT.

PLEASE READ OUR RETURN POLICY BELOW AND ON THE RETURN PAGE.

Quality Guarantee

a) Our shoes and boots are guaranteed to remain waterproof for a full 6 months. (Actually, I've never known them to leak even after much more time then that)
b) We guarantee them for any REASONABLE cosmetic issues. HOWEVER, PLEASE NOTE THAT MANY OF THE PRINTS VARY FROM SHOE TO SHOE. THIS IS NOT A COSMETIC DEFECT. I like to think of it as "unique".

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.